You guys need to cut out the long voicemail messages. I'm talking about the answering message when someone calls, there’s messages out there that last 30 seconds it’s crazy. I want to leave my message and I want to leave it now! I don't want to hear your business hours, I don't want to hear, if its urgent call this number, if its urgent, email this person - every call is urgent! You’re not valuing my time when you wasting it like this just so I can leave you a message.
You want to be as brief as possible. 5 seconds is a good benchmark. “Hey, you reached Alan. Leave me a message.” That’s a 2 second voicemail.
Don’t be sorry you cant come to the phone. Don’t apologise for nothing. Don't mention any inconvenience, and don’t tell me you’ll call me back when it suits you. Call me back as soon as you get this.
“Hey, you’ve reached Alan from Alan’s Tradie Websites. Your call means a lot to me, leave a message and I’ll call you back as soon as I can.” That’s about a 7 second voicemail.
If you get a lot of calls but they don't leave messages, this could be your problem. Anything longer than 10 seconds and you don't value my time and if you don't value my time, chances are you don't value your own time either.
Another thing would be to check your tonality and your energy level - I've rung a lot of Sleepy Joes and Oscar the Grouches, but that's another topic for another time.