Terms of Purchase and Refund Policy
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TERMS OF PURCHASE AND REFUND POLICY
Alan's Tradie Websites, Anabasis Websites and all subsidiaries or affiliated brands under the Anabasis Imports umbrella (hereinafter referred to as “Company”, the “Companies”, “Alan's Tradie Websites”, “We”, “Us” or “Our”) stand behind our products and your satisfaction is very important to us. All purchases made from us (including all related website properties, sales over the phone, live event, virtual event or on-site purchases) are covered by the following policies.
No Guarantee of Results. We do not guarantee any results from the use of our products or services and we do not offer legal advice. We have performance based indicators that we adhere too, but we cannot guarantee traffic, leads or the success of your business.
Once-Off Service. Upon purchasing a custom website from Alan's Tradie Websites you are agreeing to paying a once-off cost for the website build as described in the product description and sales page. This cost is fully non-refundable. If you would like any further changes or works done on your website once completed, this will be considered as a seperate engagement. If you would like traffic via SEO or PPC this is a seperate service and governed by a seperate contract.
Time Frame. You are booking Alan’s time, energy and resources for an allotted amount of time. The allotted time for the website build is 2 weeks for a Half Page, 4 weeks for a Rolling Page and 6 weeks for a Multi Page. The allotted time begins once the client has purchased the website. If purchased on a payment plan, the timeframe is extended for the duration of the payment plan. If the website is not finalised by the end of this period due to a delay in communication on the client’s end, and/or they fail to provide the initial requirements of logo, photos and business brief, they will be held liable for additional charges to re-commence work and will be placed back into a queue.
Hosting. You agree to pay $310 for a 2 Year Premium Wix plan which includes hosting and SSL Certificate, in addition to the business tools within the Wix dashboard. If you have purchased a special website service advertised as "made on Editor X", you agree to pay $550 for the equivalent plan on Editor X. Note these are the current prices as set by Wix and may be subject to changing, you agree to pay whatever the current price is. If you require features outside the scope of the Premium Wix plan, you agree to pay for the appropriate Wix plan instead.
DNS. You agree to give us access to the DNS settings for your custom domain and email hosting, so that we can add the Wix Name Servers and add your existing MX records to the Wix backend. Fees apply if the time frame is extended due to non-access.
Ownership. You are agreeing to take ownership of the website and the re-occurring Wix Hosting fees upon job completion and handover. This will be initiated through Wix and you must follow their prompts to sign up an account with them, accept ownership of the website and enter payment details for when the hosting renews. If you do not open the email from Wix and accept the transfer within 3 days, the transfer will expire. Failure to accept ownership of your website will incur administration fees to repeat the process.
Credit and License. You agree to keep the footer credit that says "Created by Alan's Tradie Websites" and the link to our homepage. You do not have permission to re-sell or redistribute the website.
There is no refund at all on any template purchases. Using a template will require you to have an existing Wix account. This can be a free or premium account. After purchase, you will need to email us the email address you created your Wix account with. Within 24 hours, you will receive an email from Wix. Accept the transfer in the email and the template will be added to your Wix account as a new site, ready to edit. If you do not open the email from Wix and accept the transfer within 3 days, the transfer will expire. Fees will apply to repeat the process. You do not have permission to re-sell or redistribute the template.
GRAPHIC DESIGN PURCHASE
From time to time we offer graphic design services including custom logo, business cards, signage and so forth. There is no refund on graphic design and/or related digital products. All these products are subject to the terms as described on their individual product pages, sales pages or invoices. These terms relate to how many pages of concepts, how many rounds of revisions and the final files handover. As it may vary per product, please see for exact details. In addition to these terms, the graphic design services are bound by a time frame of 6 weeks, and if the work is not completed when the period elapses due to delays on the clients end, fees will apply to re-commence works and priority will be lost. You will have full commercial usage rights to the graphics but you do not have permission to re-sell or redistribute the graphics.
In the event we are offering branded apparel and/or physical items like business cards, stationary, banners, magnets, stickers, and so forth, these items are fulfilled by 3rd party suppliers so we cannot refund or exchange the item if you ordered the wrong size, have buyer’s remorse, provide your address incorrectly, or have an unclaimed shipment returned to our 3rd party fulfillment center. Shipments that go unclaimed and are returned will be assessed a cost for reshipment. If any address is considered insufficient by the courier and is returned, you will be liable for reshipment costs once we have confirmed an updated address with you. Any claims for misprinted/ damaged/ defective items/packages lost in transit must be submitted directly to our customer service department within 30 days. You can contact us via the contact page on our website.
If you are not completely satisfied with any other purchases not from our 3rd party fulfilment centre, simply return the physical product in NEW condition, along with proof of purchase, within 30 days and you will receive a full refund (less graphic design fees if applicable, shipping and handling). Please be advised that shipping costs to and from the fulfilment centre or us are not reimbursed.
If a product or service is purchased utilising a weekly payment plan the customer is responsible for 100% of agreed-upon payments equaling the original purchase price of the product. If any payments are not received, the entire purchase is void and the payments made up to that point are forfeited to and will not be refunded. Access to any service, product or platform will be removed.
You grant to Alan's Tradie Websites, affiliates, designees, successors, assigns and licensees the permission to use your name, image, website, testimonial, and Wix dashboard in any and all media for purpose, including, without limitation, advertising and promotional purposes.
Be sure to return to this Policy periodically to review the most current version of the Policy. We reserve the right at any time, at our sole discretion, to change or otherwise modify this Policy without prior notice; however, the date of any effective changes shall be reflected at the bottom of this page and upon request we will provide you with information regarding any changes made. This policy was last updated on July 20, 2021.